Negotiation
Bringing people together to solve differences.
Social Perceptiveness
Understanding people's reactions.
Instructing
Teaching people how to do something.
Writing
Writing things for co-workers or customers.
Persuasion
Talking people into changing their minds or their behavior.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Service Orientation
Looking for ways to help people.
Reading Comprehension
Reading work-related information.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Speaking
Talking to others.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Systems Evaluation
Measuring how well a system is working and how to improve it.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active Listening
Listening to others, not interrupting, and asking good questions.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Active Learning
Figuring out how to use new ideas or things.
Mathematics
Using math to solve problems.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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